Knowledge base

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Create a unified company
knowledge base

Keep knowledge: documents, templates, regulations and instructions in one place. Easily update and deliver information to all employees at the same time

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Availability of up-to-date information is vital for productive work

The sooner we implement a response, the sooner your company recovers from unnecessary time and expense

With those statistics in mind, just imagine the sheer volume of money and time spent on finding and recruiting new staff

82%

of employees had been following outdated regulations or spending too much time finding the correct resource

73%

of employees were not involved in business processes, which led to low engagement and KPIs

58%

of experienced employees, when they leave, take with them invaluable, undigitized knowledge

How SmartExpert platform improves information culture

Add any materials you need, easily structure them, and give access to all necessary employees

Store information

Create structures with different levels, fill them with the necessary data and always know where the right document is

Structure your data

Give employees access to different resources selectively. Easily limit access or, conversely, open it to everyone

Manage permissions

Easily find the document you need, even if you forget where it is in the knowledge base structure. Employees can easily find all available information by keyword

Provide an easy search

This feature helps employees remember what information they've already learned and points out areas they can delve into more

Keep track of study

Reports will show which blocks in the knowledge base are popular with employees and which are not. This will help you understand what information employees need more often and what topics are worth updating

Analyze the learning

Our clients' results speak for themselves

Х3

Х2

Х2.5

fewer work errors

time savings on learning new instructions and regulations

reduction in cost of offline and live training

We believe in a world where companies grow because the success of the employees is their core value.

We help companies
increase employee retention

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Create a place of knowledge
for your employees

01

Digitize the information

Digital information will allow you to flexibly convey it to your staff. Text, video, presentations – all of these can be digitized, and that knowledge accumulates over the years

02

Create a company — wide knowledge bank

Place your company’s standards, instructions, and regulations in a specified database. Staff will be able to quickly find the documents they need. Key information and instructions are always available

03

Motivate staff to use the database

Testing and practice will allow you to check your employee’s readiness level, so you’ll know who is ready to take on tasks that require new knowledge and who isn’t. Those who are not yet ready will receive remedial instruction

04

Monitor learning outcomes

Testing and practice will allow you to check the level of assimilation of knowledge after studying the necessary materials. Those who have not successfully learned the information or have not acquired the necessary skill are sent to re-study the materials

05

Perform Live Updates

Keep the materials up to date. Add new standards, policies, regulations, and the system will promptly notify your staff that a new regulation has appeared or instructions have changed

Different areas need to store and update information

Retail

Cashiers, packers, merchandisers and couriers need to convey point of contact information. The knowledge base stores the standards, instructions and regulations of your company - knowledge accumulated over the years

Production

The purpose, strategy, and values of the company are communicated to the employees. If the team is large and some departments have little interaction with each other, it is important to get everyone on the same page as a project moves forward. The knowledge base keeps everyone up-to-date with the most recent documents and developments

Medicine

The work of medical personnel is complicated by special working conditions, one of which is the daily risk. An electronic knowledge base is a repository of information where each employee can quickly find the document they need. Important instructions are always readily available

Logistics

All employees (logistics engineers, storekeepers, multimodal cargo transportation operators, etc.) use the same instructions and documents, eliminating confusion and helping teams stay in sync with each other

Banking sector

Answers to FAQs about the bank's services and products are available in the electronic knowledge base. Your employees (cashiers, contact center operators, floor managers) will become less likely to distract management from their work, and will also reduce the number of staff errors

HoReCa

People in the hospitality industry are the most important asset of the company, which is why it is important that every employee works to the same standards.
An up-to-date knowledge base helps you organize information for your team, so you can maintain the highest level of service for your customers

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+1 650 989 9761

office@smartexpert.io